Visitor
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1 Message
need xfinity facilities attached to a new utility pole
A verizon owned utility pole in my backyard broke many months ago and I'm still waiting for xfinity to attach their facilities to the new pole. How can I get a service ticket created to attach the facilities?
XfinityJohnG
Official Employee
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3.2K Messages
2 hours ago
Thank you for reaching out to our team about that pole issue. I will be happy to look further into that from our end. In order for me to check on that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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