Visitor
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2 Messages
Need written cancellation—no callback
I need to cancel all Xfinity residential services effective today. The signed-in cancellation page only offers phone, callback, or store options. I cannot use a phone callback. Please invite me to a private message so I can verify the account and complete the cancellation in writing.
XfinityBillie
Official Employee
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4.3K Messages
6 hours ago
@user_6tpo89 Thank you for taking the time to reach out to us here on our Xfinity Forums. As sad as we are to hear you are looking to cancel services, this is something our team can assist you with. Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_6tpo89
Visitor
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2 Messages
6 hours ago
@XfinityBillie I sent the private message to Xfinity Support. Please proceed with the cancellation. Thank you.
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XfinityBillie
Official Employee
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4.3K Messages
6 hours ago
@user_6tpo89 We appreciate your time in working with us in a DM. We were able to complete your request to have services disconnected. Thank you again for being the best part of Xfinity and I hope you have a fantastic rest of your week.
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