Visitor
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1 Message
Need Work Order Closed
A technician came today to set up my new service. He asked me to connect to the wifi on my phone, which I did and it connected. I did not see until after he left that it had connected, but had no internet. All of my equipment is on and working. I called Xfinity and was told that the work order needed to be closed out and the only person that could do that is the technician that came to my home. After reading some, I found out that is not true. I just need the work order to be closed out so I can use the service.
XfinityDilary
Official Employee
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3.5K Messages
2 days ago
To send a Direct Message:
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XfinityJustinC
Official Employee
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2.5K Messages
1 day ago
@user_7hwrqw I appreciate you sending the direct message. Working from home myself I completely understand needing to be able to connect to your home network, I'll follow up with you there to continue with the pending order closure.
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XfinityJustinC
Official Employee
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2.5K Messages
4 hours ago
Good morning @user_7hwrqw I made it in for my shift for the day, and wanted to check back in with you to ensure you're still able to connect to your home network after the gateway factory reset. I touched base in our direct message conversation as well. Please follow up at your convenience, I look forward to hearing back from you.
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