Visitor
•
1 Message
Need Work Order Closed
A technician came today to set up my new service. He asked me to connect to the wifi on my phone, which I did and it connected. I did not see until after he left that it had connected, but had no internet. All of my equipment is on and working. I called Xfinity and was told that the work order needed to be closed out and the only person that could do that is the technician that came to my home. After reading some, I found out that is not true. I just need the work order to be closed out so I can use the service.
XfinityDilary
Official Employee
•
3.5K Messages
13 hours ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0
XfinityJustinC
Official Employee
•
2.5K Messages
2 hours ago
@user_7hwrqw I appreciate you sending the direct message. Working from home myself I completely understand needing to be able to connect to your home network, I'll follow up with you there to continue with the pending order closure.
0
0