Need urgent assistance regarding unresolved service/ connection issue and FCC case

Hello,

I am posting to request assistance from an Official Employee regarding an ongoing service and technical connection issue on my account. I recently filed an informal complaint with the FCC regarding these persistent service failures, and I am looking to get in touch with the appropriate escalation team to discuss a resolution.

I attempted to reach out via direct message to share my account details, but received an automated message stating that I must post publicly first to open a ticket.

Please reply here and invite me to a secure Direct Message channel so I can safely share my account number, name, and service address with a human representative to look into my line history.

Thank you.