Need underground cable moved

There is an underground line that runs thru my backyard that needs to be moved for work I'm having done. I spoke with customer service last week and explained the situation, they said a technician would be out by 6/15. Have not heard from anyone since. I have a contractor on hold waiting to get this line moved.

Responses

XfinityBillie

Official Employee

•

3.4K Messages

2 days ago

user_hxgrrf Hello and happy Monday! Having recently done work in our yard to remove trees and level it out I definitely understand how frustrating this would be while waiting to have a cable moved. I am more than happy to help you further with your request. Please send us a DM to Xfinity SUpport with your full name and address to get started.

To send a direct message:
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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Type your message in the text area near the bottom of the window
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Customer Service

user_hxgrrf

Need underground cable moved

XfinityBillie

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