pur3pker131's profile

New Poster

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1 Message

Wed, Aug 19, 2020 1:00 PM

Need to upgrade to unlimited data.

I NEED to upgrade to unlimited data and there is nowhere I can find to do it right now. It says its unavailable online and I havent been able to get in contact with customer service. ComcastJoeTru can help?

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Again

Expert

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25.5K Messages

9 m ago

@pur3pker131 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.9K Messages

9 m ago

Greetings, @pur3pker131! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to add unlimited data to your plan. I know it sure does come in handy not needing to check your data on a day to day basis. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.9K Messages

9 m ago

I'm glad I was able to assist you in getting the unlimited data applied to your account, pur3pker131. If you ever need further assistance don't hesitate to reach out to us.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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