Visitor
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1 Message
Need to update property details for a work order to bury cable.
I need to change the property details for a work order with the confirmation # [Edited: "Personal Information"]
The property details should read that there is a sprinkler system and there is landscaping/trees along the path the cable must take.
XfinityDuron
Official Employee
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736 Messages
4 months ago
I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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XfinityAngie
Official Employee
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2.6K Messages
4 months ago
@user_agolld, thanks so much for reaching out to Xfinity Support. I am glad we were able to update the ticket for you. Please feel free to reach out any time if you need us. Take care!
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user_xqlmgw
Visitor
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1 Message
4 hours ago
I would like to be home when they bury cable, also have private electric line from house to shed where cable is to be buried
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