Visitor
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1 Message
Need to transfer Xfinity account ownership to my roommate
I have permanently moved out of the United States, but my roommate is still living at the same service address in Philadelphia. I would like to transfer ownership of my Xfinity Internet account to my roommate so they can continue using the existing service and Xfinity Gateway.
Could an Xfinity representative please help me with the account ownership transfer process? I can provide my account information and my roommate’s information privately if needed.
XfinityJeffB
Official Employee
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562 Messages
4 hours ago
Hello user_h1079h, thank you for reaching out here in our Xfinity Community forum. I will be happy to help you, we just need to get some information.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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