Visitor
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1 Message
Need to transfer account ownership to roommate remotely
I have moved out, but my friend is staying at the same service address in Ann Arbor. I need to transfer full ownership of the Xfinity Internet account to her while keeping the existing Xfinity-rented WiFi Gateway at the apartment. I am currently in California, while the new account holder is in Ann Arbor, Michigan, so we need to complete the ownership change remotely. Please help initiate an Account Change Request and let me know how I can securely provide the required account details.
XfinityRaf
Official Employee
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1.6K Messages
5 hours ago
Good afternoon @user_59fz36. If you could send our team a direct message with your full name and full address, we can initiate an account ownership change for you.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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