Visitor
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1 Message
Need to transfer account due to deceased account owner.
The owner of the account I am on is deceased. I have tried uploading the death certificate twice but I have not gotten a response back. I would like to have my own mobile data plan and internet through Xfinity but on a new account for myself and have her old account closed.
XfinityAlfonso
Official Employee
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1.7K Messages
2 days ago
Hello user_adpvwr thank you so much for taking the time out of your day to reach us here on our Xfinity Forums! We are saddened to hear about the passing of the account owner, and our condolences and prayers are with you during this time. We would love to assist as much as possible, review steps already taken, and get these new accounts established for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name, current full name on the account, and address, and we can get started anytime.
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