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user_6bt9a8
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Thursday, September 19th, 2024 10:38 PM

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Need to talk to someone

How do I speak to a human being at Comcast Customer service. Wasted my afternoon (that I won't get back) trying to. Would take too long to list all of the details I experienced on how Comcast avoids helping its customers. What a trainwreck!  Have been without internet and cable for day+. Do I have to drive to a store? Do I stop someone on the street? Do I switch to ATT? Comcast customer service makes Sonus look first world. Please advise 

Question

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Updated 

3 months ago

256

3

XfinityAldrik

Official Employee

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2.1K Messages

7 months ago

Thank you for reaching out to us @user_6bt9a8! Our team would love the opportunity to turn this experience around! Could you please describe the issues you’ve been experiencing?

2

0

user_i9frid

3 Messages

Can I talk to a person with help with my Xfinity account

5 months ago

0

XfinityJamesC

Official Employee

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2.1K Messages

Greetings, @user_i9frid! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about getting help with your account. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_c5d4df

1 Message

3 months ago

Brand new customer and I can’t get support 

1

0

Again

Expert

 • 

31.4K Messages

@user_c5d4df​ 

Brand new customer and I can’t get support 

If you haven't gotten help yet, please post your issue in the forum that matches your issue and an Official Employee will be able to help you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 months ago

0

user_uubd2s

1 Message

3 months ago

One of your employees just spoke very rudely about sexual stuff to me on the phone...... I need some assistance!

1

0

XfinityGabriel

Official Employee

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2.2K Messages

 

user_uubd2s, Yikes! This is defnitely not the experience we like to hear about. You've reached the right place. We are a team of experts that are dedicated to assisting with inappropriate concerns such as this. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

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