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user_t8wykd
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2 Messages

Monday, April 6th, 2026 11:17 PM

Need to talk to human representative to reset my Internet and confirm scheduled payment please!

I came back from hospital and have no Internet. Please help! I set up scheduled  payment but it won't turn on still.

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14 days ago

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XfinitySean

Official Employee

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641 Messages

23 days ago

Hey there user_t8wykd, thanks for posting here on our community forums! I'm glad to hear you're out of the hospital, but I'm sorry you came home to find your services weren't working. You've come to the right place for help, and our team would be more than happy to look over the account to see what's sticking. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

 

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user_t8wykd

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2 Messages

How do I send direct message 

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14 days ago

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XfinityBillie

Official Employee

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4.1K Messages

@user_t8wykd To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

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14 days ago

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