Hi user_49as78! Thanks for taking the time to reach out on our Forum. We value you as a customer and my team is here to support you. I am sorry to hear about the troubles you're experiencing when trying to make changes to your account. Rest assured, my team can assist you with any service needs.
I see you sent us a Direct Message, so we will pick up with you there. Please also note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
EG
Expert
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111.4K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.2K Messages
2 days ago
Hi user_49as78! Thanks for taking the time to reach out on our Forum. We value you as a customer and my team is here to support you. I am sorry to hear about the troubles you're experiencing when trying to make changes to your account. Rest assured, my team can assist you with any service needs.
I see you sent us a Direct Message, so we will pick up with you there. Please also note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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