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user_d33db4
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Visitor

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3 Messages

Monday, November 3rd, 2025

Need to talk to a live tech support agent

Anyone have any idea how to actually talk on the phone to a live tech support agent?  I already have an open tech issue case,l with my cable boxes in which I have a question the AI assistant can't come close to answering, but it's stuck in a loop.  It's so maddening.

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9 hours ago

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XfinityEricB

Official Employee

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2.7K Messages

9 hours ago

 

user_d33db4 Thanks for reaching out to us here on Forums for help with your box issue. I would be happy to help in any way I can to get this fixed for you. I see you sent us a direct message already to get account information that we can continue in to get the information needed. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please wait to send a direct message until we request one. 

 

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