Need to talk to a human being!

user_s58e6o We're sorry to see you are looking to disconnect, however, we can help set that up for you here. May I please ask that you send us a direct message with your full name, service address and the disconnect date along with a forwarding address if different from the service address. 

 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it