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user_r0iiaz
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Visitor

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2 Messages

Wednesday, November 19th, 2025 3:38 AM

Need to stop auto pay

I need to cancel my Xfinity service and stop auto pay.  The past two days was the worst customer experience I had with Xfinity.  Called many times, tried all the online support, can’t fix my internet connection and can’t connect me to a live agent.  Need to cancel the service and can’t do it via the app.   Please let me know how I can cancel my service and stop the auto pay.  Thanks.  

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4 hours ago

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XfinityMartyR

Official Employee

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2.7K Messages

4 hours ago

 

user_r0iiaz Thanks for reaching out to us over our Xfinity Community Forums! I'm sad to hear you are leaving us, is there any particular reason you're looking to cancel your services?

 

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user_r0iiaz

Visitor

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@XfinityMartyR​ yes, my internet service has been down for 2 days and can’t get help to bring back the service.  The online chat is not offering the right solutions and it’s the same for the automated calls, just keep sending me in circles.  And when it comes to pay, automatic pay can’t be changed.  It makes the cancellation so hard.  Xfinity needs to make better customer experience! Thanks.  

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4 hours ago

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XfinityMartyR

Official Employee

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2.7K Messages

 

user_r0iiaz Thank you for the additional information! Having a service interruption for over 2 days is definitely frustrating! We can have a look to see if we can find more information about your service interruption if you'd like. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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