New Poster
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5 Messages
NEED TO SPEAK WITH A PERSON! Not a chat screen or an automated phone response
I would really like to know how to get a person on the line at xfinity, the 800 number takes you in circles and wants to direct you to the chat, frustrating, and I really need to speak with a person. I have had daily outages of internet and tv since the 17th of November with channels still not available after their "fix", I also want to know what they are going to do to compensate customers that had to come out of pocket to purchase cases of water due to them hitting a water line and shutting down water for 8 hours, which required a boil water warning in the area. This is the 2nd time I have posted on here, think someone might be able to help me out?
XfinityGabriel
Official Employee
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2.2K Messages
5 months ago
Absolutely @Lc2200. As an expert team with live specialists, we are dedicated to providing solutions over social media. To further assist here, please send us a direct message with your first/last name and full address and the details you would like to discuss. Our team reaches out and assists customers here through direct messages. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
If you would like help over the phone, we have representatives ready to help at 24/7 support number. Please see the following link for how you can also schedule a callback. To schedule a call this is a great link to more details here. I'd be happy to provide assistance here through the Xfinity page. Reaching out for assistance here through social media also ensures you're not stuck waiting on hold, and there is no sort of disconnect taking place. The work we do is also saved in writing so it is easy to follow up and pick up from where we left off. We take advantage of this to provide you with a superior experience. 😀
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