NEED TO SPEAK WITH A HUMAN REPRESENTATIVE

I attempted to call 1-800-934-6489 but have just been referred to the chat assistant which have been unsuccessful at getting me a representative or providing an answer to my issue.

UPS that a device was delivered at my place (expecting two deliveries, either the modem or the iPad) and I never received it. Stated that the delivery person MET the customer but I never received the package. I live alone and didn’t hear anyone come at the door. I’ve been trying to get hold of someone to help me with this issue!

Responses

XfinityThomasA

Official Employee

•

2.3K Messages

8 months ago

Thank you for joining the Xfinity Forum community, user_3zekki, and thank you for your feedback. If you'd like to contact us over the phone you can always reach us at 1-800-COMCAST(800-266-2278). And, as a quick reminder; you can contact us using one of the methods listed here. I understand you never received the deliveries you were expecting. We'd love to help out here and make things as simple and easy as possible. Let's chat in more detail, and work together to be sure we tackle the missing deliviers and also work to be sure new equipment is sent, if needed. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_3zekki

NEED TO SPEAK WITH A HUMAN REPRESENTATIVE

XfinityThomasA

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