New Poster
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9 Messages
Need to speak to someone higher up in Comcast/Xfinity that can help me. I am getting [Edited]
Been a customer OVER 30 years. Called to ask a question about my bill (it was over $300). Complications ensued, call was disconnected, nobody called me back, I had to call back in, got someone else who said he was going to give me my "promo" back - all I know is few days later a BUNCH of my services were gone. I had no idea why, I called repair, later found they took away my package and now I'm paying MORE money for LESS stuff and they won't pull the call recordings to see that I did NOT agree to this. I have called and called and each time is different [Edited: "Language"] they tell me, but ever call ends with how they'll have someone call me back which hasn't happened ONCE. COMCAST - COME ON. The people like me who actually want to keep cable are getting [Edited: "Language"]. I don't want to leave - but I will if I can't have my stuff back the way it was. I did NOT AGREE to what was done. They keep telling me they will get out the call recordings and then nobody calls.. The last person I spoke to was the least friendly and least helpful and basically just said I was [Edited: "Language"]- and I needed to [Edited: "Language"]. Really Comcast? For the first time ever I'm "looking" at Roku and stuff - please can ANYONE tell me HOW TO TALK TO SOMEONE AT XFINITY THAT'S HIGHER up? This has been going on for over a month. Get me the president's name/number if that's what it takes. I just can't believe this. I did nothing wrong. Please advise asap.
EG
Expert
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112.9K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.2K Messages
8 months ago
Hello, @maggie-o. I appreciate you making us aware of your billing concern. I would be more than happy to review your account to help straighten things out. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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maggie-o
New Poster
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9 Messages
8 months ago
Hello - Raul, I sent a direct message and wrote "in the reply" like it was asked, but I've heard from nobody. Can someone please help me? Thank you.
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maggie-o
New Poster
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9 Messages
8 months ago
Well - John G from xfinity was resally good to me. While he did not get my package back, he got me pretty close thru whatever way he has to put things on a plan and the $$ is just a little more, and I have back 99% of what I had.. I REALLY appreciate him and what he did.
That said - I'm still RIPPING mad at how xfinity totally let me down.. I had all the facts on my side, and they still blew me off.. Never once called back when they said they would. Just strung me along. Very disappointing.. Hopefully whatever "service" I have now stays around this price, as it is a LOT to spend $300 on Cable, 2 TV's, phone and Internet. I do think xfinity is having to charge those of us who "stay" more because of all the people who left. Trust me - if I wasn't older and set in my ways, this would have sent me packing in a heartbeat. We even have Fiber in our town now.. but- I'm a creature of habit, and I want what I want! Again, though, big thanks to John G.
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