Need to speak to someone higher up in Comcast/Xfinity that can help me. I am getting [Edited]

Been a customer OVER 30 years.  Called to ask a question about my bill (it was over $300).  Complications ensued, call was disconnected, nobody called me back, I had to call back in, got someone else who said he was going to give me my "promo" back - all I know is few days later a BUNCH of my services were gone. I had no idea why, I called repair, later found they took away my package and now I'm paying MORE money for LESS stuff and they won't pull the call recordings to see that I did NOT agree to this.  I have called and called and each time is different [Edited: "Language"] they tell me, but ever call ends with how they'll have someone call me back which hasn't happened ONCE.  COMCAST - COME ON.  The people like me who actually want to keep cable are getting [Edited: "Language"].  I don't want to leave - but I will if I can't have my stuff back the way it was. I did NOT AGREE to what was done.  They keep telling me they will get out the call recordings and then nobody calls.. The last person I spoke to was the least friendly and least helpful and basically just said I was [Edited: "Language"]- and I needed to [Edited: "Language"].  Really Comcast?  For the first time ever I'm "looking" at Roku and stuff - please can ANYONE tell me HOW TO TALK TO SOMEONE AT XFINITY THAT'S HIGHER up?  This has been going on for over a month.  Get me the president's name/number if that's what it takes.  I just can't believe this.  I did nothing wrong.  Please advise asap.