need to speak to real person

@XfinityBenny​ that's just the thing. I set up a payment arrangement two days ago for the 17th and was told I was good til then. So what your saying is I was lied to?

@eurowabbit It means more of your balance has gone beyond the late window, as well as the grace period for keeping services on without payment. That increased the delinquent balance which pauses service for non-payment. Once you submit a payment and it settles the delinquent part of the balance, your services will restore successfully within four hours. 

The  late amount did not change its still 246 like was set up in the payment arrangement.

@eurowabbit if you sign in to your Xfinity account online are you able to set a new payment arrangement? You can use th Xfinity assistant to set up a payment arrangement if that is an option. 

No option for payment arrangement. Shouldn't need a new one as I used chat and set one up for the 17th and was told I was good til then. Current bill isn't due until the 26th..