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user_0tlxs6
1st Topic

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Monday, July 15th, 2024 1:38 PM

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Need to speak to Live agent

My service address is [Edited: "Personal Information"]. It has been outage for more than a week. I need to speak to a live agent to confirm the outage is reported.

Question

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Updated 

9 months ago

 • Edited

128

2

0

EG

Expert

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110.1K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

1

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user_6kmohd

1 Message

10 months ago

I think it's so stupid that you can't contact xfinity customer service during an outage even if you are calling regarding a billing issue. An outage shouldn't stop anyone from speaking to a live agent. I think it's time for me to find a new internet provider. Smh [Edited: "All Caps"]

(edited)

1

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XfinityDena

Official Employee

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3.2K Messages

@user_6kmohd I am sorry for how your experience has made you feel when reaching out to discuss billing during a service interruption. I would be happy to answer any questions. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

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