Visitor
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4 Messages
Need to speak to a technical support agent.
The forum page says to:
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
There is no pencil and paper icon.
I need to speak to a live agent about my modem.
I have rebooted it multiple times already.
user_ufbven
Visitor
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4 Messages
8 days ago
When I called and went through all the prompts, the robot told me they needed to reboot my modem and they would call back- No way to explain that after 15 years in IT I know to reboot the modem. The robot rebooted anyway and called back. I said the issue was not solved and pressed some number to get help. Then the line disconnected.
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user_ufbven
Visitor
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4 Messages
8 days ago
GAD! I just called again to try and get a real person. Once again the robot told me they had to reboot my modem. JHC! I have rebooted multiple times already!
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user_ufbven
Visitor
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4 Messages
8 days ago
You are charging me 250 dollars a month and wouldn't let me talk to a live person. This is the worst customer service of any business I deal with.
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XfinityBenny
Official Employee
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809 Messages
6 days ago
@user_ufbven Thanks for adding a post to the community. It's a great place to get help from users and employees. Adding a post with the details of your experience or question will help us provide a resolution. For a live agent chat or call in by signing in to this page https://www.xfinity.com/support/contact-us.
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EG
Expert
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110.8K Messages
3 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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