Need to speak to a real person about getting a tech to come to my home

I cannot describe my xfinity problem with the assistant since it is fill in the bocks. Is there a number to get service? Thanks so much.

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XfinityAdrienne

Official Employee

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1.7K Messages

6 hours ago

Hey there, @user_a8f20e! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with getting assistance with your service concerns. Can you share with us some minor details of what is going on? We would be more than happy to help with anything related to your account.

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user_a8f20e

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4 Messages

@XfinityAdrienne Hi, I have lots of pixelation in recordings on the dvr and there are some apps that will no longer open for .

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6 hours ago

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XfinityAdrienne

Official Employee

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1.7K Messages

Gotcha, thank you so much for sharing the DVR concerns with us @user_a8f20e! I know you mentioned using our Xfinity Assistant, did you also complete troubleshooting steps within the App regarding the DVR issue?

I would like to dive deeper into the account with you to further troubleshoot the concern, can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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6 hours ago

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Customer Service

user_a8f20e

Need to speak to a real person about getting a tech to come to my home

XfinityAdrienne

user_a8f20e

XfinityAdrienne

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