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user_lanfep
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1 Message

Wednesday, October 30th, 2024 4:09 PM

Need to speak to a live person

Xfinity is taking money out of my bank account without my permission.

I need to speak to a live person. 

A member of management

Question

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Updated 

16 days ago

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XfinityChristy

Official Employee

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1.6K Messages

16 days ago

 

user_lanfep Hello and thank you for reaching out via our Xfinity Community Forums. I'm truly sorry to hear about these unexpected charges and understand how frustrating it must be. Your trust in us is incredibly important, and we want to address this for you as quickly as possible. I’d like to help connect you with a member of our team to review the billing details and resolve this issue. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_x1893j

2 Messages

16 days ago

I too need to speak to a live person or I will be canceling my internet before activation because the awful chat bot is completely unable to assist. I keep seeing people being directed to click on direct message option and I do not have anything remotely like that on my screen. The phone line directs me to virtual assistant and the virtual assistant can’t help me. Was leaving Verizon but you guys are somehow worse?

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XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @user_x1893j please explain in detail the concern you are having with your service. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. When necessary we may ask you to send us a direct message. Please check your profile settings to make sure you have opted into direct messaging. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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user_x1893j

2 Messages

I used to be a Comcast customer. Just signed up for Xfinity Now and received my gateway but it appears I no longer have a coax cable connection running to my house… had a few trees down and I no longer have an overhead line to the house as best as I can determine. Coax cable coming out of the floor in my room was broken off. So looks like I need a reinstall if I am going to be able to use this service…

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16 days ago

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XfinityThomasC

Official Employee

 • 

2K Messages

It definitely sounds like we need to get a tech out to your home asap @user_lanfep. I see that you have already sent us a private message and will continue our conversation there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

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