fisk72's profile

Valued Contributor

 • 

60 Messages

Fri, Dec 18, 2020 2:00 PM

Need to speak to a live agent

I had some changes to my cable plan on December 11th and spoke to an agent.  However, I need to speak to a live agent again but can't get passed tha automated system on the phone.  I called 800-934-6489.  Is there another number I should try?  Please help.....thank you.

Responses

Accepted Solution

ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

You're very welcome! Merry Christmas to you and your family, and Happy New year! 

fisk72

Valued Contributor

 • 

60 Messages

6 m ago

Thank you for your response, however, I did get through to an agent, discussed my situation and the issues will be resolved.

ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

Hi @fisk72! Thank you for posting to the Xfinity Forum, so you can speak with an agent who can assist you with your billing concerns. No need to call in. Our team can assist you! Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message. 

fisk72

Valued Contributor

 • 

60 Messages

6 m ago

Thanks again and Merry Christmas

ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

Thanks for letting us know! I'll go ahead and close out this thread. If you need any assistance in the future, feel free to reach out to us here on the Xfinity Help & Support Forum, Reddit, like us on Facebook, or Follow us @ComcastCares on Twitter! We have an awesome team of Corporate Digital Care agents on standby and ready if and when you need us. Thank you for being the BEST part of the Comcast family. Stay safe. Stay healthy, and take care! 🙂 

 

Visitor

 • 

12 Messages

@ComcastChe

How do I reach a live agent who can help me with my issue over the computer. I've been calling Xfinity Comcast and no help has been received over the phone through agents.  

Again

Expert

 • 

25.8K Messages

@user_a18cb7 

Please start a new topic stating your issue, but leave out any personal identifying information, and someone will get back with you.

This thread is closed.

New to the Community?

Start Here