Contributor
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60 Messages
Need to speak to a live agent
I had some changes to my cable plan on December 11th and spoke to an agent. However, I need to speak to a live agent again but can't get passed tha automated system on the phone. I called 800-934-6489. Is there another number I should try? Please help.....thank you.
Accepted Solution
CCChe
Official Employee
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6.9K Messages
4 years ago
You're very welcome! Merry Christmas to you and your family, and Happy New year!
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fisk72
Contributor
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60 Messages
4 years ago
Thank you for your response, however, I did get through to an agent, discussed my situation and the issues will be resolved.
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CCChe
Official Employee
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6.9K Messages
4 years ago
Hi @fisk72! Thank you for posting to the Xfinity Forum, so you can speak with an agent who can assist you with your billing concerns. No need to call in. Our team can assist you! Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.
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fisk72
Contributor
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60 Messages
4 years ago
Thanks again and Merry Christmas
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CCChe
Official Employee
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6.9K Messages
4 years ago
Thanks for letting us know! I'll go ahead and close out this thread. If you need any assistance in the future, feel free to reach out to us here on the Xfinity Help & Support Forum, Reddit, like us on Facebook, or Follow us @ComcastCares on Twitter! We have an awesome team of Corporate Digital Care agents on standby and ready if and when you need us. Thank you for being the BEST part of the Comcast family. Stay safe. Stay healthy, and take care! 🙂
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