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user_nfwhu8
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Visitor

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3 Messages

Monday, June 9th, 2025 11:20 PM

Need to speak to a live agent, please

I have been trying to get in contact with a live agent to explain what I need. It’s been over a week now and I have been unable to reach anyone to answer my question. Every time I call the telephone prompts are given, but they have nothing to do with my situation. Is there a number that I can call so I can speak to an actual person? 

Question

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Updated 

2 days ago

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EG

Expert

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111K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRay

Official Employee

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2.9K Messages

2 days ago

Greetings, user_nfwhu8! Thank you for reaching out about your account. Our team is here and happy to help! What concern are you having with your account or service? 

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user_nfwhu8

Visitor

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3 Messages

I have the box and the TV already but  that the cable is active in that room so I need a technician to come out to run the line into the bedroom

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2 days ago

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XfinityThomasA

Official Employee

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2.5K Messages

Our team can help schedule a visit, user_nfwhu8. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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2 days ago

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