Hey there, user_bjj7s2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the concerns with the billing, and not being as expected. We can certainly take a look into the account further with you, and ensure everything is as expected. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
No worries! I am glad to hear that you were able to get someone to talk to over the phone. If you do have any other questions or concerns, do not hesitate to reach out back to us here. We are always happy to help you out here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAdrienne
Official Employee
•
1.3K Messages
3 months ago
Hey there, user_bjj7s2! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the concerns with the billing, and not being as expected. We can certainly take a look into the account further with you, and ensure everything is as expected. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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