Need to speak a person for an ongoing connection issue

Every day for the past week or two, my internet will randomly drop for about 5 minutes 2 or 3 times a day. This is incredibly annoying and i need to speak with someone about fixing the issue. The fact that the automated assistant will not redirect me to a real person when it cannot solve the issue is ridiculous.

Responses

XfinityBillie

Official Employee

•

3.2K Messages

23 hours ago

user_cf7ez9 Good morning and happy Sunday! I know how important it is to have reliable services, especially if you are relying on the services for work. Our team is more than happy to help you find a resolution to the drops in connection. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_cf7ez9

Need to speak a person for an ongoing connection issue

XfinityBillie

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