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Friday, September 6th, 2024 9:18 PM

Closed

Need to set up a technician appointment

Title. Need to make an appointment to set up the Wi-Fi at my house. The automated call is worthless and the AI chat bot won’t connect me to an agent. 

Official Employee

 • 

2.3K Messages

8 months ago

 

user_eup7rm - Our Digital Care Team can help schedule an expert Xfinity techcain. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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