Need to send direct message about cable hanging in yard

I can't find the new message link or "speech bubble" even after posting. 

@user_e4017f Thanks for reaching out! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since we have you in DMs already, let’s see what we can do to help and will continue the interaction there. 

You've got to be kidding? I have spoken with multiple Xfinity reps who vowed to help with the cable down in my yard (and one who told me that the cable ON THE POLE was my responsibility...) I sent a direct message. If someone can help, fine. If not, I know where the Google fiber office is. Unbelievable.