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ABu12
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Sunday, January 26th, 2025 11:37 PM

Need to send a direct message

Evidently I need to post first before I have the option to send a direct message, so yay.  In case anyone is nosy, the issue is because I'm attempted to add unlimited internet data and am continually met with the

"Sorry, this line of business is not currently available due to a temporary error. Please try again shortly." message every single time no matter what avenue of approach I attempt.  Searching these forums suggested a direct message to Xfinity Support is the best method.  Frankly this has been a very obtuse and frustrating experience.

Question

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Updated 

3 months ago

98

2

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Again

Expert

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31.4K Messages

3 months ago

@ABu12 

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
 
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.

(edited)

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XfinityEva

Official Employee

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1.6K Messages

3 months ago

Thank you

ABunker1 for reaching out

, @Again is correct, we first ask that you post publicly on the correct board, so that it can help others facing similar issues in the future. 

 

For Unlimited Data you may fall under one of the exclusions which include: 

 

The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials, Internet Essentials Plus, Internet Essentials Partnership Program, Xfinity Prepaid, NOW Internet, X-Class speeds, Gigabit x10, xFi Complete, or Unlimited Data Option customers. The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.

 

If none of these apply to you, please feel free to send us a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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