U

Visitor

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1 Message

Friday, May 2nd, 2025 3:52 PM

Need to schedule a service technician

Our cable line coming from the outside into our house was snapped in half due to a roof accident. We need someone to come out and repair it please. Thanks

Official Employee

 • 

1.2K Messages

2 days ago

 

user_va127m Hey there. We can open a ticket to have someone come out and repair your cable line.
 
Will you please send our team a direct message with your full name and full address?
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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