Visitor
•
2 Messages
Need to scehdule a service tech
the automatic assistant wont let me setup a service tech appointment to check my line to home. I keep getting "I've found an issue with the signal to your home." Everything worked before and just got a new modem from the xfinity store. I talked to customer support and they said they activated and they needed to do some boot update and it would take 30 mins. That was over 4 hours ago.
XfinityJohnG
Official Employee
•
2.3K Messages
2 hours ago
Thank you for reaching out to our team here. I will be happy to take a look at any issue with your service from here. Can you send me a direct mesaage with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0