U

Wednesday, February 28th, 2024 1:16 AM

Closed

Need to run existing cable underground

I'm going to be building a garage in my back yard and I need to have the existing overhead wire that currently feeds my service buried. Where I plan on putting the garage will interfere with the construction of it. There is also a power wire right above the Xfinity wire that will also be run underground as well. I will have a trench dug for the power line. I'm hoping to be able to bury both wires at the same time if possible. I've called customer service twice and explained what I need done and within minutes they close my ticket.

Problem Solver

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1.3K Messages

1 year ago

 

user_5gyn74 Hello, thanks for the post! We can look into that for you. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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