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user_p3gnzm
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Thursday, August 1st, 2024 6:44 PM

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Need to return 'Storm-Ready Wifi'

Hi, I need to return my storm ready wifi and get the service refunded/canceled. It does not work in my home. Nowhere was it stated that the storm-ready wifi works as a mesh node and not a stand-alone wireless router. I use my Xfi router in bridge mode and as a result cannot use the storm-ready wifi unit.

I'm within 30 days of purchase. I am traveling for work right now, so that needs taken into consideration.

Thank you.

Question

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Updated 

9 months ago

182

2

XfinityMartyR

Official Employee

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2K Messages

9 months ago

 

user_p3gnzm Thanks for reaching out! I'm sorry to hear the Xfinity Storm Ready WiFi device did not work for you as expected. We have an online form that can be filled out to start the return process. You can find the form here. 

 

2

0

user_p3gnzm

3 Messages

Why is this so hard to locate? The AI chat doesn't help, the Reddit community doesn't offer help, the support email is gone, phone numbers unfindable and no answers when you do. Support is really in a community forum now?

9 months ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

user_p3gnzm We are more than happy to help in our Community Forums! Let us know if you have trouble submitting the return form. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_p3gnzm

3 Messages

9 months ago

I filled out the form 11 days ago and have not heard back on the status or process. How to I go about returning this?

1

0

XfinityPaula

Official Employee

 • 

1.4K Messages

user_p3gnzm I'm sorry that you have not received the email after submitting the form, I'm showing the email should be received with 48 hours. I'm happy to help out! Please send us a direct message with your name and service address. From there I will verify the account and open a request to have the devices returned. 
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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