Visitor
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2 Messages
Need to reschedule order
Hello,
I need to reschedule my order for service at my new home because my move is delayed. Main issue is I cannot do anything on the website when signed in because my service isn’t activated yet. Also the text bot is useless and keeps prompting me to sign in which I am signed in. Just a constant loop of frustration
XfinityMartyR
Official Employee
•
2.8K Messages
3 hours ago
@user_cczmwt We should be able to help get your appointment rescheduled. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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