Visitor
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1 Message
need to report property damage
I need to report property damage. I had xfinity workers here that damaged irrigation. I had it repaired two times. The first time I thought xfinity repaired it and I closed the case, the line busted again in the same spot, so clearly xfinity failed to properly fix the initial damage. I have a bill from my irrigation company for the second fix. How do I submit this and connect it to the original claim?
XfinityBradM
Official Employee
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1.5K Messages
1 hour ago
@user_wtcv9j Our team can get a ticket submitted for investigation with your damage claim. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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