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user_6e0461
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Visitor

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2 Messages

Sunday, July 23rd, 2023 2:13 AM

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Need to report downed internet line

My internet cable was knocked down after a storm. How can I get someone to come fix it?

Question

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Updated 

2 years ago

65

3

user_3e895a

2 Messages

2 years ago

ours is laying in the yard. no trees around it and no repair man in sight . Can't find out when service will be repaired 

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XfinityThomasC

Official Employee

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2.5K Messages

Hello, @user_3e895a! Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

EG

Expert

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110K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasB

Official Employee

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1.9K Messages

2 years ago

Hello @user_6e0461.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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