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annejumps's profile
annejumps
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3 Messages

Tuesday, August 24th, 2021 12:13 PM

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Need to report damaged outdoor equipment box

The box on the side of our building has the cover off on the ground, exposing wires.

Question

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Updated 

3 years ago

1.9K

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user_RobertB

Contributor

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350 Messages

4 years ago

@annejumps

Hi there! I'd be glad to ensure that this gets looked into further and make sure the pedestal is fixed for you. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support"

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gvanwagen

Visitor

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4 Messages

3 years ago

Comcast 3' green circular tower was damaged by a large truck bumper.  It has a hole in the top.  Across  from [Edited: "Personal Information"].  On public property.

Gary [Edited: "Personal Information"]

[Edited: "Personal Information"]

(edited)

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XfinityRaul

Official Employee

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2K Messages

Hello, @gvanwagen. Thanks for reaching out about needing help with damaged pedestal. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. Please create a new post to get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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gvanwagen

Visitor

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4 Messages

Is this going to be fixed?

3 years ago

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CCJoseph

Problem Solver

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729 Messages

Seeing as how this post is from August of 2021, if you don't mind @gvanwagen, can you please make a new post we are happy to address it there for you.

I no longer work for Comcast.

3 years ago

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CCJoseph

Problem Solver

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729 Messages

I am so sorry, it's an older post that we can't really address any longer. We do ned you to make a new one so we can make sure it is visible and not lost in the mix. 

I no longer work for Comcast.

3 years ago

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CCJoseph

Problem Solver

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729 Messages

I can understand you are frustrated. The concern is that this is added to an older post, if we address here, what about someone else who may be looking for the same thing? Having this here means it could get lost in the mix and other people may not be able to find it. Creating a new post is going to make sure we have this some place that would be easy to find for everyone. 

I no longer work for Comcast.

3 years ago

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Again

Expert

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31.7K Messages

3 years ago

@gvanwagen We would like to help you, however you need to start a new thread with your problem so that it can be taken care of as quickly as possible.

Thanks.  😊

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