Skip to main content

    Support

    Offers

M
Moparman70
1st Topic

2 Messages

Friday, April 19th, 2024 1:31 PM

Closed

Need to replace X1 1080p x1g1v3, for new 4K xg1v4

I need to replace my boxes, for my 2 TV's. I now have 2 4K tvs and my main X1 DVR box being over 10years old , is a XG1V3, 1080p@ 60hz, and not sure what the little box is, but is just as old, I need an new X1 XG1V4, and possibly the additional little box for my second TV, which is also 4k now. How do I get these?

Question

 • 

Updated 

1 year ago

144

2

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

1 year ago

 

Moparman70, Hi there! Thanks for taking the time out of your Friday to contact us for help with upgrading those 2 set top boxes to 4K boxes. I can't wait to upgrade my boxes too so I understand the importance of getting these upgraded for you. We are the right place to ask for help. We have the option to ship them to you with a shipping fee, can schedule a technician visit with an appointment fee, or you can simply head down to your nearest XFINITY store to swap them out today. We can also check the store's inventory for you beforehand. Which would work best for you?

 

1

0

Moparman70

2 Messages

If you could check to see if their is any inventory near a store near me would be fantastic, 

(edited)

1 year ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

1 year ago

Moparman70, No problem. In order to check on this, would you mind sending us a direct message with your first/name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

0

0

forum icon

New to the Community?

Start Here