Visitor
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1 Message
Need to remove some services and just keep high speed wifi
Looking to remove home phone, security, and cable from services and just keep wifi. I see lots of ways to add services on the website but not to remove them. Thanks.
Visitor
•
1 Message
Looking to remove home phone, security, and cable from services and just keep wifi. I see lots of ways to add services on the website but not to remove them. Thanks.
XfinityMelinda
Official Employee
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477 Messages
9 hours ago
Hello @user_l6x8i0, and thank you for reaching out to us on our Community Forum! We understand wanting to make changes to your services that better fit the needs of you and your family.
Normally, you can visit our Plan Builder to check out available offers and options for making changes to your account. If you're not seeing what you're looking for there, we'd also be happy to review your account and available options with you. When you're ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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