Visitor
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1 Message
Need to relocate telecom line and remove outdated equiptment.
Long story short -- We would like to update wires controlled by both Verison and Comcast, as part of a larger project we are undertaking. We would also like to route them through a conduit under our back garden which we (the homeowners) would build and bury.
Long version -- Our 200+ year old building in downtown Boston is riddled with outdated Verizon and Comcast equipment. We would like to update these systems and remove any unused wires. Currently, we are undertaking a project to replace our sewer line and regrade our back garden. Everything is torn up and dug out, so it is easy for us to bury anything right now. We (as homeowners) would like to take this opportunity, while our garden is torn up, to install a false downspout connected to PVC underground across our property. This would give your team a path to route updated wiring at a future date sometime soon. Back in 2018, my neighbor undertook a similar project in our neighborhood. We would like to coordinate with your team now to figure out what sizing of piping we would need for wires, and to also coordinate when your team could come out to replace or update outdated equipment.
Thanks so much for reading my long-winded message. I look forward to figuring out next steps.
XfinityJamesC
Official Employee
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2.9K Messages
5 hours ago
Greetings, @user_c438t8! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your upgrade project. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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BruceW
Gold Problem Solver
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27.3K Messages
2 hours ago
@XfinityJamesC wrote: "... next to the bell icon ..."
It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell icon" for notifications, but many posters are using phones or tablets, and many (most? all?) of these mobile devices do not have a "bell icon" -- they handle notifications in a different way.
When employees direct the enormous number of users of mobile devices to an icon that does not exist on their screens, it's an unfortunate and confusing waste of time for those users. It also runs up the company's support costs and further tarnishes its reputation.
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