U

Visitor

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2 Messages

Tuesday, July 4th, 2023 12:50 AM

Closed

Need to relocate coax outlet

I need my one, working coax outlet moved to another room in the house. Is that a service I need to pay for and how much if so?

Expert

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110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.7K Messages

2 years ago

Hey there, @user_71322dz! Great question. Our technicians will not install new coaxial outlets within walls, but can sometimes extend a coax line into another room (i.e. along the outside of a baseboard, around corners, etc.). If you want a new outlet installed with internal wiring and a wall plate, I recommend contacting a local contractor and/or technician. Please let me know if this helps!

Visitor

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2 Messages

@XfinitySara​ They won't run a line outside anymore from the main incoming line? Running a line inside the residence would require almost 100 ft of line through 3 different rooms. Is this why there is no installation option any longer when signing up for service?

Official Employee

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1.3K Messages

Given the situation you are presenting, our techs would not be able to do the work. That is why we recommended a contractor at this point. 

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