Visitor
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1 Message
Need to move my external cables
Hi! I'm looking to move my external cables to a different access point within my house. I can't find any information on how to schedule service for this.
HELP!
Visitor
•
1 Message
Hi! I'm looking to move my external cables to a different access point within my house. I can't find any information on how to schedule service for this.
HELP!
EG
Expert
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117.1K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.3K Messages
8 months ago
Hello there, @user_xc10ij. Our team would love the opportunity to assist with setting up an appointment for one of our awesome technicians to go out and move your external cables and provide you with options. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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