Visitor
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1 Message
Need to make my first post to direct message and cancel my service
Yeah let me do this. Because:
1. Phone call doesn't work - It couldn't hear my voice answers, and could only get me to text assistant
2. Text assistant doesn't work. It gave me 2 options
- Schedule a callback: "We're having some trouble scheduling your callback"
- Find an agent: "I'm sorry, we're experiencing longer than usual wait times. There aren't any chat agents available right now, but you can call 1-800-XFINITY (1-888-936-4968 for Xfinity Mobile) or try chatting again later."
So hey let me try this direct message thing, after making this post
XfinityRoberto
Official Employee
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1.7K Messages
8 months ago
Hello and welcome to Comcast @daintycandy! Thank you for taking your time in reaching out to us today over our forums page! What an amazing way to communicate now these days! It breaks my heart to hear you are leaving us. As much as I don’t want you to go, I will make sure we get this taken care of promptly.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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