Need to lower bill

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello @user_gely4g thank you for reaching out over Xfinity Forums, and for your long tenure with us. I'd definitely be able to do an account review with you to see if I can help lower your bill. Since I would need to gather some information that we don't want in our public conversation, when you have time please send a direct message. 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it

I do like to let customers know that if you ever don't have time to reach out to us here, to check available promotions. You can log into your account either online or through the Xfinity App > go to the plan builder: https://www.xfinity.com/planbuilder > and check for available promotions. 

@user_gely4g thank you for sending the direct message with the requested information. I was able to locate that and will follow up with you there to continue with the account review.