Visitor
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1 Message
Need to know about balance
I cancelled my account with xfinity over 5 months ago, I want to know why my credit score has dropped 130 points and why I am showing I owe over $300. I finished my last payment and then said to delete my account so what do I owe this money for?
XfinityBenny
Official Employee
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1.8K Messages
5 hours ago
@user_vsxz4a We can look into this and assist. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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