Visitor
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1 Message
Need to have buried cable line moved
Hello, I'm posting here to activate the direct message feature and connect with customer service. We need to have our existing buried cable line moved as it runs diagonally across our backyard and will be impacted by planting and landscaping work. Please advise who I can contact for remedying this situation.
Accepted Solution
CCElizabeth
Problem Solver
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908 Messages
2 years ago
@user_7e0bf3
Hello. Thank you for taking a moment to bring this concern to these boards. We are Corporate employees and happy to help with opening a ticket to have your line moved.
Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
6. Press Enter to send your message
I look forward to working with you soon!
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