Frequent Visitor
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11 Messages
Need to get my XB8-T modem swapped with XB10-T for symmetrical speed
Hoping an Xfinity rep sees this. Was told on the phone I could either have the XB10 modem shipped to me (at a charge for shipping) or just go to the store. Went to the store now, a 40 minute round trip and they said sorry we don't carry XB10's in the store. Those have to be shipped. All while he didn't even ask why I was there and was gonna swap by XB8 for another XB8 (which would have meant an unecessary activation/pairing to my account). The level of incompetence with two Xfinity touchpoints is disheartening.
What do I have to do to get an XB10 swapped for my XB8 so I can actually get the 2GBps upload/download that is paid for on my plan? I tried your online chat and literally nobody replies.
If a rep sees this please contact me so I don't have to run around and waste any more time with this. Thank you.
EG
Expert
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123.1K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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1.2K Messages
3 hours ago
Hi there, and thanks for stopping by the community forums to reach out, marcNJ! I apologize that you've sent back and forth to receive an XB10. Full disclosure, the eligibility to receive an XB10 is dependent on the network infrastructure in the area, but we'd be more than happy to see if one can be sent out! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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